ALFI Technologies – After-sales service
The use of Synoptic ERP at ALFI Technologies
“For more than 20 years Proges Plus has accompanied the companies of the ALFI Technologies group in their industrial developments by supplying and constantly adapting the tools of its information system. This adaptation is made possible by the listening capacity of the Proges Plus teams.
In addition to the classic order, procurement and stock modules that we use, the recent manufacturing management module is the cornerstone to support our project activity.
Recently Proges Plus has developed a web client portal interfaced with the after-sales service module. With this portal the customer can find the documents related to his equipment and has the possibility to open tickets to obtain information or to be informed of incidents.”
Jean-Pierre Barrault, Quality Director, ALFI Technologies
Specialising in the engineering and manufacture of handling lines and automated production solutions, the ALFI Technologies Group has developed a unique know-how on the markets :
- Intralogistics (logistics and courier centers, paper, aeronautics and pneumatic industries).
- Building materials (production solutions for terracotta, concrete, insulation and complex materials).