to deliver your ERP project successfully
From preliminary analysis to post-go-live support, Proges Plus guides you through every step of your ERP deployment with a single point of contact, your Project Manager, dedicated to your success.
What our clients tell us before getting started
Every ERP project is unique. Still, the leaders we work with tend to voice the same concerns about implementation. We know these challenges well, and our methodology was designed to tackle them head-on.
We tried an ERP 5 years ago. The project took 3 times longer than planned, we went through 4 different contacts, and we never really got what we had asked for.
Project managementI never know who to call. Between sales, the technical team, and support, no one seems to share the same vision of our project.
Single point of contactThe software we were sold doesn't really match the way we work. We had to adapt to the software, not the other way around.
Business configurationThe training was too short and too generic. Six months after go-live, my teams are still using only 20% of the features.
Training & adoptionIf you recognize yourself in any of these situations, you’re exactly where our methodology makes the difference. A dedicated Project Manager, short and clearly defined phases, a configuration tailored to your real-world processes: this is the foundation of every Synoptic ERP project.
Our step-by-step approach
We follow a structured 7-step methodology, with formal milestones at every critical phase to deliver the best results in the shortest possible time.
As the first step of your ERP project, the preliminary analysis lays the foundations for the entire process. Your Project Manager carries out an audit of your organization, your technical constraints, and your business objectives to build a realistic and shared roadmap.
- Assessment of the human resources and budget required
- Definition of the functional scope and modules to be activated
- Hardware and infrastructure recommendations
- High-level project planning
The detailed assessment is the in-depth analysis phase of your business processes. Your Project Manager immerses themselves in your organization to understand every workflow, identify risks, and define precisely how Synoptic ERP will be configured to match the way you work.
- Detailed analysis of every business process
- Identification of improvement opportunities and bottlenecks
- Assessment of project risks and integration constraints
- Definition of key stakeholders and detailed planning
- Joint drafting of the detailed assessment report, included in the master agreement
As both the publisher and integrator of Synoptic ERP, our teams master every aspect of the software. This dual expertise allows us to configure the ERP as closely as possible to your real processes and to develop industry-specific features, without depending on a third-party publisher or facing unexpected delays.
- Drafting of technical and functional specifications
- Full configuration of the application pilot
- Custom developments based on your business needs
- Configuration and testing of interfaces with your existing tools
- Validation of hardware and infrastructure choices
Before any rollout, the application pilot is tested under real conditions within your company. This step is crucial to validate that the configuration matches your processes, identify any final adjustments needed, and prepare your teams to take ownership of the system.
- On-site functional testing of the application pilot
- Initial training sessions for key users
- Configuration adjustments based on field feedback
- Definition and validation of the final acceptance plan
The success of an ERP project largely depends on team adoption. Our training is delivered progressively by your Project Manager, who knows your configuration inside out. Key users are trained first and then become internal champions, supporting their colleagues throughout the rollout.
- In-depth training of key users on the pilot
- Resolution of gaps and last-minute adjustments
- Drafting and delivery of user documentation
- Phased rollout, step by step and department by department
- Final implementation of interfaces with third-party tools
On launch day, you are not on your own. A Proges Plus support team is on site to assist your teams in real conditions, immediately address operational questions, and ensure a smooth go-live. This hands-on, on-site support makes all the difference during the first days of use.
- On-site presence of the support team at go-live
- Real-time resolution of incidents and user questions
- Daily monitoring of operational indicators
- Quick adjustments whenever necessary
We stay by your side until the system is fully stabilized. The final acceptance takes place in two formal stages: the Operational Acceptance (VABF) at go-live, then the Service Acceptance (VSR), confirmed after 3 months of nominal operation. The VSR officially closes the project and marks the transition to ongoing maintenance handled by our Agir team.
- On-site support until full stabilization
- VABF: Operational Acceptance Testing
- VSR: Service Acceptance after 3 months
- Transition to ongoing maintenance (Agir team)
- Regular major and minor updates
Software publisher AND integrator: the Proges Plus difference
At Proges Plus, we have made the strategic choice to remain both the publisher and the integrator of Synoptic ERP. This unique positioning gives us complete mastery of the solution.
Unlike integrators of third-party software, we know every line of code in our solution. This means shorter configuration timelines, faster custom developments, and maintenance fully handled by our own teams.
Our strategy is built on long-term partnerships, grounded in values of respect, commitment, and availability. With our 3 offices in Lille, Lyon, and Nantes, we operate throughout France.
The questions our clients ask us most often about our ERP deployment methodology.
The duration depends on the complexity of your organization and the functional scope selected. Our 7-step methodology is designed to be efficient and fast, thanks to short phases and formal milestones. A standard industrial project typically runs from 6 to 18 months.
A dedicated Project Manager is assigned to you as soon as the contract is signed. They are your single point of contact throughout the project: analysis, configuration, training, and go-live support. This continuity is one of the keys to our methodology.
Training is progressive and led by your Project Manager. Key users are trained first on the application pilot, then support the training of end users. User documentation is also produced to make adoption easier.
Final acceptance takes place in two stages: Provisional Acceptance, conducted at go-live, and Final Acceptance, signed off after 3 months of stable operation. Final Acceptance formally closes the project.
Absolutely. Synoptic ERP is designed for industrial companies with specific processes. Our detailed assessment phase allows us to identify your business specifics and translate them into custom configurations and developments.
Our Agir team, with members across Lille, Lyon, and Nantes, takes care of your ongoing maintenance. You can reach them by phone or email, whichever works best for you.
your ERP project
Spend 30 minutes with us discussing your challenges. Our consultants will show you exactly how Synoptic ERP can meet your expectations.