{"id":7246,"date":"2026-09-16T11:07:56","date_gmt":"2026-09-16T09:07:56","guid":{"rendered":"https:\/\/www.synoptic-erp.com\/?p=7246"},"modified":"2026-09-16T11:33:49","modified_gmt":"2026-09-16T09:33:49","slug":"application-suivi-interventions-sav","status":"publish","type":"post","link":"https:\/\/www.synoptic-erp.com\/fr\/application-suivi-interventions-sav\/","title":{"rendered":"Application de suivi des interventions : Synoptic ERP lance son outil terrain"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7246\" class=\"elementor elementor-7246\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-676c45a e-flex e-con-boxed e-con e-parent\" data-id=\"676c45a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e939cf7 elementor-widget elementor-widget-html\" data-id=\"e939cf7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Roboto:wght@400;500;600;700&display=swap\" rel=\"stylesheet\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Barlow:wght@600;700&display=swap\" rel=\"stylesheet\"><link href=\"https:\/\/fonts.googleapis.com\/css2?family=Material+Symbols+Outlined\" rel=\"stylesheet\"><style>\r\n\r\n.syn-guide {\r\n  \/* Accent de la marque. Voir references\/palettes.md pour les 4 gammes. *\/\r\n  --syn-accent: #4164e6;\r\n  \/* Accent assombri : OBLIGATOIRE pour tout texte accent sur fond clair (liens, numeros). *\/\r\n  --syn-accent-text: #4164e6;\r\n  \/* Accent des bandeaux blancs sur aplat. Identique a --syn-accent sauf si contraste insuffisant. *\/\r\n  --syn-accent-band: #4164e6;\r\n  --syn-navy: #1e294e;\r\n  --syn-bg-soft: #f2f5ff;\r\n  --syn-bg-tint: #ecefff;\r\n  --syn-border: #e2e7fc;\r\n  --syn-border-strong: #c2cdf8;\r\n  --syn-good: #2e9e6b;\r\n  --syn-bad: #c2763a;\r\n  font-family: 'Roboto', Arial, sans-serif;\r\n  color: var(--syn-navy);\r\n}\r\n.syn-guide-excerpt-seed { display: none !important; }\r\n\/* Ic\u00f4nes rendues en contenu g\u00e9n\u00e9r\u00e9 : le nom vit dans data-i, jamais dans le texte de la page *\/\r\n.syn-guide .material-symbols-outlined::before { content: attr(data-i); }\r\n\/* ===== NEUTRALISATION DES STYLES DE LISTE DU TH\u00c8ME ===== *\/\r\n.syn-guide ul, .syn-guide ol {\r\n  list-style: none !important; list-style-type: none !important;\r\n  margin: 0 !important; padding: 0 !important;\r\n}\r\n.syn-guide li {\r\n  list-style: none !important; list-style-type: none !important;\r\n  margin: 0 !important; padding: 0 !important; text-indent: 0 !important;\r\n  background-image: none !important;\r\n}\r\n.syn-guide li::before, .syn-guide li::after { content: none !important; display: none !important; }\r\n.syn-guide li::marker { content: \"\" !important; }\r\n.syn-guide p { font-size: 16px; line-height: 1.8; margin: 0 0 18px 0; }\r\n.syn-guide h2.syn-guide-h2 {\r\n  font-family: 'Barlow', Arial, sans-serif;\r\n  font-size: 26px; font-weight: 700; color: var(--syn-navy);\r\n  line-height: 1.3; margin: 0 0 18px 0; scroll-margin-top: 110px;\r\n}\r\n.syn-guide h3.syn-guide-h3 {\r\n  font-family: 'Barlow', Arial, sans-serif;\r\n  font-size: 21px; font-weight: 700; color: var(--syn-navy);\r\n  line-height: 1.35; margin: 32px 0 14px 0;\r\n}\r\n.syn-guide h3 { font-family: 'Barlow', Arial, sans-serif; font-size: 24px; font-weight: 700; color: var(--syn-navy); margin: 0 0 18px 0; }\r\n.syn-guide p a, .syn-guide-hero p a, .syn-guide-faq-a a, .syn-guide-ask-text a { color: var(--syn-accent-text); font-weight: 600; text-decoration: underline; }\r\n\/* ===== HERO ===== *\/\r\n.syn-guide-hero { background: var(--syn-bg-soft); border-radius: 30px; padding: 36px; margin-bottom: 36px; }\r\n.syn-guide-hero-visual { width: 100%; margin: 20px 0 28px 0; }\r\n.syn-guide-hero-visual img { display: block; width: 100%; height: 240px; object-fit: cover; border-radius: 20px; box-shadow: 0 8px 24px rgba(30,41,78,0.15); }\r\n.syn-guide-badges { display: flex; flex-wrap: wrap; gap: 10px; margin-bottom: 18px; }\r\n.syn-guide-hero-badge {\r\n  display: inline-flex; align-items: center; gap: 8px;\r\n  background: var(--syn-bg-tint); border: 1px solid var(--syn-border-strong); color: var(--syn-accent-text);\r\n  font-size: 13px; font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px;\r\n  padding: 7px 14px; border-radius: 20px;\r\n}\r\n.syn-guide-hero-badge .material-symbols-outlined { font-size: 16px; }\r\n.syn-guide-hero h2.syn-guide-hero-title {\r\n  font-family: 'Barlow', Arial, sans-serif; font-size: 30px; font-weight: 700;\r\n  color: var(--syn-navy); line-height: 1.25; margin: 0 0 16px 0;\r\n}\r\n.syn-guide-hero p { margin-bottom: 20px; }\r\n.syn-guide-chip-row { display: flex; gap: 12px; flex-wrap: wrap; }\r\n.syn-guide-chip {\r\n  display: flex; flex-direction: column; align-items: center; text-align: center; gap: 8px;\r\n  flex: 1 1 200px; background: #ffffff; border-radius: 20px; padding: 22px 18px;\r\n  box-shadow: 0 2px 8px rgba(65,100,230,0.15);\r\n}\r\n.syn-guide-chip .material-symbols-outlined { font-size: 20px; color: var(--syn-accent); background: var(--syn-bg-tint); border-radius: 50%; padding: 8px; }\r\n.syn-guide-chip-number { font-family: 'Barlow', Arial, sans-serif; font-size: 26px; font-weight: 700; color: var(--syn-accent); line-height: 1.1; }\r\n.syn-guide-chip-text { font-size: 14px; line-height: 1.4; color: var(--syn-navy); }\r\n\/* ===== SECTIONS ===== *\/\r\n.syn-guide-section { margin-bottom: 36px; }\r\n.syn-guide-post { margin-top: 24px !important; }\r\n\/* ===== SOMMAIRE ===== *\/\r\n.syn-guide-toc { background: #ffffff; border: 1px solid var(--syn-border); border-radius: 30px; overflow: hidden; }\r\n.syn-guide-toc-list { padding: 10px 0; }\r\n.syn-guide-toc-link {\r\n  display: flex; align-items: baseline; gap: 12px; padding: 11px 24px;\r\n  font-size: 16px; line-height: 1.5; color: var(--syn-navy); text-decoration: none !important; font-weight: 500;\r\n  transition: background 0.15s, color 0.15s;\r\n}\r\n.syn-guide-toc-link:hover { background: var(--syn-bg-soft); color: var(--syn-accent-text); }\r\n.syn-guide-toc-num {\r\n  font-family: 'Barlow', Arial, sans-serif; font-weight: 700; color: var(--syn-accent-text);\r\n  flex-shrink: 0; min-width: 22px;\r\n}\r\n\/* ===== CHECKLIST ===== *\/\r\n.syn-guide-checklist { background: #ffffff; border-radius: 30px; overflow: hidden; border: 1px solid var(--syn-border); }\r\n.syn-guide-checklist-item { display: flex; align-items: flex-start; padding: 20px 24px; border-bottom: 1px solid var(--syn-border); gap: 16px; }\r\n.syn-guide-checklist-item:nth-child(even) { background: var(--syn-bg-soft); }\r\n.syn-guide-checklist-item:last-child { border-bottom: none; }\r\n.syn-guide-checklist-icon { font-size: 26px; color: var(--syn-accent); flex-shrink: 0; margin-top: 1px; }\r\n.syn-guide-checklist-text { color: var(--syn-navy); line-height: 1.6; font-size: 16px; font-weight: 500; }\r\n.syn-guide-checklist-text a { color: var(--syn-accent-text); font-weight: 600; text-decoration: underline; }\r\n\/* ===== BENEFIT ROWS ===== *\/\r\n.syn-guide-benefits { background: #ffffff; border-radius: 30px; overflow: hidden; border: 1px solid var(--syn-border); }\r\n.syn-guide-benefit-row { display: flex; align-items: flex-start; padding: 22px 24px; border-bottom: 1px solid var(--syn-border); gap: 16px; }\r\n.syn-guide-benefit-row:nth-child(even) { background: var(--syn-bg-soft); }\r\n.syn-guide-benefit-row:last-child { border-bottom: none; }\r\n.syn-guide-benefit-icon { font-size: 28px; color: var(--syn-accent); margin-top: 2px; flex-shrink: 0; }\r\n.syn-guide-benefit-content { flex: 1; }\r\n.syn-guide-benefit-title { font-weight: 600; font-size: 16px; color: var(--syn-navy); margin-bottom: 6px; }\r\n.syn-guide-benefit-title a { color: var(--syn-navy); text-decoration: none; }\r\n.syn-guide-benefit-title a:hover { color: var(--syn-accent-text); }\r\n.syn-guide-benefit-text { color: var(--syn-navy); line-height: 1.6; font-size: 16px; }\r\n.syn-guide-benefit-text a { color: var(--syn-accent-text); font-weight: 600; text-decoration: underline; }\r\n\/* ===== COMPARATIF 2 COLONNES ===== *\/\r\n.syn-guide-compare { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }\r\n.syn-guide-compare-col { background: #ffffff; border: 1px solid var(--syn-border); border-radius: 30px; padding: 26px 24px; }\r\n.syn-guide-compare-col-head {\r\n  display: flex; align-items: center; gap: 10px;\r\n  font-family: 'Barlow', Arial, sans-serif; font-size: 18px; font-weight: 700; color: var(--syn-navy);\r\n  margin-bottom: 16px; padding-bottom: 14px; border-bottom: 1px solid var(--syn-border);\r\n}\r\n.syn-guide-compare-col-head .material-symbols-outlined { font-size: 24px; color: var(--syn-accent); }\r\n.syn-guide-compare-list > div { display: flex; align-items: flex-start; gap: 10px; font-size: 15px; line-height: 1.55; margin-bottom: 11px; }\r\n.syn-guide-compare-list > div:last-child { margin-bottom: 0; }\r\n.syn-guide-compare-list > div .material-symbols-outlined { font-size: 19px; flex-shrink: 0; margin-top: 1px; }\r\n.syn-guide-plus .material-symbols-outlined { color: var(--syn-good); }\r\n.syn-guide-minus .material-symbols-outlined { color: var(--syn-bad); }\r\n\/* ===== ENCADR\u00c9 ===== *\/\r\n.syn-guide-note {\r\n  background: var(--syn-bg-tint); border: 1px solid var(--syn-border-strong); border-radius: 20px;\r\n  padding: 22px 24px; display: flex; gap: 14px; align-items: flex-start; margin-top: 20px;\r\n}\r\n.syn-guide-note .material-symbols-outlined { font-size: 24px; color: var(--syn-accent); flex-shrink: 0; margin-top: 2px; }\r\n.syn-guide-note p { margin: 0; font-size: 15px; line-height: 1.7; }\r\n.syn-guide-note p + p { margin-top: 10px; }\r\n\/* ===== QUESTIONS \u00c0 POSER ===== *\/\r\n.syn-guide-ask { background: #ffffff; border-radius: 30px; overflow: hidden; border: 1px solid var(--syn-border); margin-bottom: 20px; }\r\n.syn-guide-ask-item { padding: 22px 24px; border-bottom: 1px solid var(--syn-border); }\r\n.syn-guide-ask-item:nth-child(even) { background: var(--syn-bg-soft); }\r\n.syn-guide-ask-item:last-child { border-bottom: none; }\r\n.syn-guide-ask-q {\r\n  font-family: 'Barlow', Arial, sans-serif; display: flex; align-items: flex-start; gap: 12px;\r\n  font-weight: 700; font-size: 17px; color: var(--syn-navy); line-height: 1.45; margin: 0 0 12px 0;\r\n}\r\n.syn-guide-ask-q .material-symbols-outlined { font-size: 22px; color: var(--syn-accent); margin-top: 2px; flex-shrink: 0; }\r\n.syn-guide-ask-line { display: flex; align-items: flex-start; gap: 10px; margin: 0 0 8px 34px; font-size: 15px; line-height: 1.6; }\r\n.syn-guide-ask-line:last-child { margin-bottom: 0; }\r\n.syn-guide-ask-line .material-symbols-outlined { font-size: 19px; flex-shrink: 0; margin-top: 2px; }\r\n.syn-guide-ask-good .material-symbols-outlined { color: var(--syn-good); }\r\n.syn-guide-ask-bad .material-symbols-outlined { color: var(--syn-bad); }\r\n.syn-guide-ask-label { font-weight: 600; }\r\n.syn-guide-ask-good .syn-guide-ask-label { color: var(--syn-good); }\r\n.syn-guide-ask-bad .syn-guide-ask-label { color: var(--syn-bad); }\r\n\/* ===== FAQ ===== *\/\r\n.syn-guide-faq { background: #ffffff; border-radius: 30px; overflow: hidden; border: 1px solid var(--syn-border); }\r\n.syn-guide-faq-item { padding: 22px 24px; border-bottom: 1px solid var(--syn-border); }\r\n.syn-guide-faq-item:nth-child(even) { background: var(--syn-bg-soft); }\r\n.syn-guide-faq-item:last-child { border-bottom: none; }\r\n.syn-guide h3.syn-guide-checklist-header,\r\n.syn-guide h3.syn-guide-benefits-header,\r\n.syn-guide h3.syn-guide-faq-header,\r\n.syn-guide h2.syn-guide-faq-header,\r\n.syn-guide h3.syn-guide-ask-header,\r\n.syn-guide h3.syn-guide-toc-header {\r\n  background: var(--syn-accent-band); color: #ffffff; padding: 20px 24px;\r\n  font-size: 20px; font-weight: 600; margin: 0;\r\n}\r\n.syn-guide h2.syn-guide-faq-header { scroll-margin-top: 110px; }\r\n.syn-guide h3.syn-guide-faq-q {\r\n  font-family: 'Barlow', Arial, sans-serif; display: flex; align-items: flex-start; gap: 12px;\r\n  font-weight: 600; font-size: 16px; color: var(--syn-navy); margin: 0 0 8px 0;\r\n}\r\n.syn-guide-faq-q .material-symbols-outlined { font-size: 22px; color: var(--syn-accent); margin-top: 1px; flex-shrink: 0; }\r\n.syn-guide-faq-a { font-size: 16px; line-height: 1.6; color: var(--syn-navy); margin-left: 34px; }\r\n\/* ===== CLOSING ===== *\/\r\n.syn-guide-closing { background: var(--syn-bg-soft); border: 1px solid var(--syn-border); border-radius: 30px; padding: 40px 44px; }\r\n.syn-guide-closing-text { font-size: 16px; line-height: 1.7; margin: 0 0 16px 0; }\r\n.syn-guide-closing-stats {\r\n  display: grid; grid-template-columns: repeat(4, 1fr); gap: 16px; margin: 26px 0; padding: 22px 0;\r\n  border-top: 1px solid var(--syn-border); border-bottom: 1px solid var(--syn-border);\r\n}\r\n.syn-guide-closing-stat { text-align: center; }\r\n.syn-guide-closing-stat-number { font-family: 'Barlow', Arial, sans-serif; font-size: 26px; font-weight: 700; color: var(--syn-accent); line-height: 1; margin-bottom: 6px; }\r\n.syn-guide-closing-stat-label { font-size: 13px; color: var(--syn-navy); line-height: 1.3; }\r\n.syn-guide-closing-cta { display: flex; flex-wrap: wrap; gap: 12px; margin-top: 8px; align-items: center; }\r\n.syn-guide-closing-btn {\r\n  display: inline-flex; align-items: center; gap: 8px; padding: 13px 24px; border-radius: 30px;\r\n  font-weight: 600; font-size: 15px; text-decoration: none; transition: transform 0.18s, box-shadow 0.18s; cursor: pointer;\r\n}\r\n.syn-guide-closing-btn-primary { background: var(--syn-accent-band); color: #ffffff; }\r\n.syn-guide-closing-btn-primary:hover { transform: translateY(-2px); box-shadow: 0 6px 18px rgba(65,100,230,0.3); color: #ffffff; }\r\n.syn-guide-closing-btn-secondary { background: #ffffff; color: var(--syn-accent-text); border: 1px solid var(--syn-border-strong); }\r\n.syn-guide-closing-btn-secondary:hover { transform: translateY(-2px); box-shadow: 0 6px 18px rgba(65,100,230,0.12); }\r\n.syn-guide-closing-btn .material-symbols-outlined { font-size: 20px; }\r\n\/* ===== RESPONSIVE ===== *\/\r\n@media (max-width: 780px) {\r\n  .syn-guide-section { margin-bottom: 24px; }\r\n  .syn-guide-hero { padding: 22px; margin-bottom: 24px; }\r\n  .syn-guide-hero-visual { margin-bottom: 20px; }\r\n  .syn-guide-hero-visual img { height: 180px; }\r\n  .syn-guide-hero h2.syn-guide-hero-title { font-size: 22px; }\r\n  .syn-guide h2.syn-guide-h2 { font-size: 21px; }\r\n  .syn-guide h3.syn-guide-h3 { font-size: 19px; }\r\n  .syn-guide-chip-row { gap: 8px; }\r\n  .syn-guide-chip { padding: 18px 14px; width: 100%; box-sizing: border-box; }\r\n  .syn-guide-checklist-item, .syn-guide-benefit-row, .syn-guide-faq-item, .syn-guide-ask-item { padding: 16px 18px; gap: 12px; }\r\n  .syn-guide-toc-link { padding: 11px 18px; }\r\n  .syn-guide h3.syn-guide-checklist-header,\r\n  .syn-guide h3.syn-guide-benefits-header,\r\n  .syn-guide h3.syn-guide-faq-header,\r\n  .syn-guide h2.syn-guide-faq-header,\r\n  .syn-guide h3.syn-guide-ask-header,\r\n  .syn-guide h3.syn-guide-toc-header { padding: 16px 18px; font-size: 18px; }\r\n  .syn-guide-faq-a { margin-left: 0; margin-top: 4px; }\r\n  .syn-guide-ask-line { margin-left: 0; }\r\n  .syn-guide-compare { grid-template-columns: 1fr; }\r\n  .syn-guide-compare-col { padding: 22px 20px; }\r\n  .syn-guide-note { padding: 18px 20px; }\r\n  .syn-guide-closing { padding: 24px 20px; }\r\n  .syn-guide-closing-stats { grid-template-columns: repeat(2, 1fr); gap: 18px 14px; }\r\n  .syn-guide-closing-cta { flex-direction: column; align-items: stretch; }\r\n  .syn-guide-closing-btn { justify-content: center; width: 100%; box-sizing: border-box; }\r\n}\r\n@media (max-width: 420px) {\r\n  .syn-guide-hero h2.syn-guide-hero-title { font-size: 20px; }\r\n  .syn-guide-hero-badge { font-size: 12px; }\r\n  .syn-guide-closing-stats { grid-template-columns: 1fr; }\r\n}\r\n\r\n\r\n\/* ===== EFFET DE SURVOL OBLIGATOIRE DES TUILES CHIFFREES =====\r\n   Absent du fichier de reference, impose par le gabarit. Ne jamais retirer. *\/\r\n.syn-guide-chip { transition: transform 0.18s ease, box-shadow 0.18s ease; }\r\n.syn-guide-chip:hover { transform: translateY(-3px); box-shadow: 0 10px 24px rgba(65,100,230,0.28); }\r\n\r\n\/* ===== ADAPTATION DE CET ARTICLE : HERO A UN ECRAN PRINCIPAL =====\r\n   Les trois captures fournies sont des mockups telephone au format portrait\r\n   (834 x 1264). Le visuel large standard du gabarit (height 240px, object-fit\r\n   cover) les recadrerait en bandeau au milieu de l'ecran du telephone.\r\n   La fiche d'intervention passe donc en grand, le planning et la cloture\r\n   l'encadrent en vignettes legendees. Rien d'autre du gabarit n'est modifie. *\/\r\n.syn-guide-hero-shots {\r\n  display: grid; grid-template-columns: 1fr 1.05fr; gap: 20px; align-items: center;\r\n  margin: 24px 0 26px 0;\r\n}\r\n.syn-guide-hero-main {\r\n  background: #ffffff; border: 1px solid var(--syn-border); border-radius: 24px; padding: 18px;\r\n  box-shadow: 0 10px 30px rgba(30,41,78,0.12); text-align: center;\r\n  transition: transform 0.18s ease, box-shadow 0.18s ease;\r\n}\r\n.syn-guide-hero-main:hover { transform: translateY(-3px); box-shadow: 0 14px 34px rgba(65,100,230,0.22); }\r\n.syn-guide-hero-main img {\r\n  display: block; width: 100%; max-width: 212px; height: 404px; margin: 0 auto;\r\n  object-fit: cover; object-position: center; background: #ffffff; border-radius: 16px;\r\n}\r\n.syn-guide-hero-main b {\r\n  display: block; font-family: 'Barlow', Arial, sans-serif; font-size: 17px; font-weight: 700;\r\n  color: var(--syn-navy); margin-top: 14px;\r\n}\r\n.syn-guide-hero-side { display: grid; gap: 16px; }\r\n.syn-guide-hero-row {\r\n  display: flex; gap: 14px; align-items: center;\r\n  background: #ffffff; border: 1px solid var(--syn-border); border-radius: 20px; padding: 14px;\r\n  box-shadow: 0 6px 18px rgba(30,41,78,0.08);\r\n  transition: transform 0.18s ease, box-shadow 0.18s ease;\r\n}\r\n.syn-guide-hero-row:hover { transform: translateY(-3px); box-shadow: 0 10px 24px rgba(65,100,230,0.18); }\r\n.syn-guide-hero-row img {\r\n  width: 92px; height: 172px; flex-shrink: 0;\r\n  object-fit: cover; object-position: center; background: #ffffff; border-radius: 12px;\r\n}\r\n\/* Hierarchie des vignettes : le libelle porte le poids, la phrase reste en\r\n   graisse normale et en navy legerement attenue pour creer le contraste. *\/\r\n.syn-guide-hero-row-text {\r\n  font-size: 14px; font-weight: 400; line-height: 1.55; color: rgba(30,41,78,0.78);\r\n}\r\n.syn-guide-hero-row-text b {\r\n  display: block; font-family: 'Barlow', Arial, sans-serif; font-size: 17px; font-weight: 700;\r\n  color: var(--syn-navy); margin-bottom: 7px;\r\n}\r\n\r\n\/* ===== VISIONNEUSE : CAPTURES CLIQUABLES, AGRANDISSEMENT EN CSS PUR =====\r\n   Aucun JavaScript, aucune dependance a la lightbox d'Elementor.\r\n   Le lien du visuel cible l'overlay par son id, l'overlay renvoie vers l'id\r\n   du visuel, ce qui le referme et ramene le lecteur a sa place.\r\n   Ajouter un visuel = un bloc .syn-guide-zoom + un bloc .syn-guide-lightbox\r\n   qui porte l'id correspondant. *\/\r\n.syn-guide-zoom {\r\n  display: block; position: relative; cursor: zoom-in; scroll-margin-top: 110px;\r\n  text-decoration: none !important; border-radius: 16px;\r\n}\r\n.syn-guide-hero-row > .syn-guide-zoom { flex-shrink: 0; }\r\n.syn-guide-zoom-hint {\r\n  position: absolute; right: 10px; bottom: 10px; pointer-events: none;\r\n  display: inline-flex; align-items: center; gap: 6px;\r\n  background: rgba(30,41,78,0.86); color: #ffffff;\r\n  font-size: 12px; font-weight: 600; padding: 6px 10px; border-radius: 20px;\r\n  opacity: 0; transition: opacity 0.18s ease;\r\n}\r\n.syn-guide-zoom-hint .material-symbols-outlined { font-size: 16px; }\r\n.syn-guide-zoom:hover .syn-guide-zoom-hint,\r\n.syn-guide-zoom:focus .syn-guide-zoom-hint,\r\n.syn-guide-zoom:focus-visible .syn-guide-zoom-hint { opacity: 1; }\r\n.syn-guide-zoom:focus-visible { outline: 3px solid var(--syn-accent-text); outline-offset: 3px; }\r\n.syn-guide-lightbox {\r\n  position: fixed; top: 0; right: 0; bottom: 0; left: 0; z-index: 99999;\r\n  display: none; align-items: center; justify-content: center;\r\n  background: rgba(30,41,78,0.92); padding: 28px; cursor: zoom-out;\r\n  text-decoration: none !important;\r\n}\r\n.syn-guide-lightbox:target { display: flex; }\r\n.syn-guide-lightbox img {\r\n  \/* aspect-ratio + cover : la marge blanche des mockups est rognee, l'ecran du\r\n     telephone occupe toute la hauteur disponible. *\/\r\n  height: 90vh; width: auto; aspect-ratio: 46 \/ 100; max-width: 92vw;\r\n  object-fit: cover; object-position: center;\r\n  border-radius: 18px; background: #ffffff; box-shadow: 0 24px 60px rgba(0,0,0,0.45);\r\n}\r\n.syn-guide-lightbox-close {\r\n  position: absolute; top: 16px; right: 20px; color: #ffffff;\r\n  display: inline-flex; align-items: center; gap: 8px; font-size: 14px; font-weight: 600;\r\n}\r\n.syn-guide-lightbox-close .material-symbols-outlined { font-size: 30px; }\r\n@media (max-width: 780px) {\r\n  .syn-guide-zoom-hint { opacity: 1; font-size: 11px; padding: 4px 8px; right: 6px; bottom: 6px; }\r\n  .syn-guide-lightbox { padding: 16px; }\r\n  .syn-guide-lightbox img { height: 82vh; max-width: 94vw; }\r\n  .syn-guide-lightbox-close { top: 10px; right: 12px; }\r\n}\r\n\r\n@media (max-width: 780px) {\r\n  .syn-guide-hero-shots { grid-template-columns: 1fr; gap: 14px; margin-top: 20px; }\r\n  .syn-guide-hero-main { padding: 14px; border-radius: 18px; }\r\n  .syn-guide-hero-main img { max-width: 176px; height: 336px; }\r\n  .syn-guide-hero-side { gap: 12px; }\r\n  .syn-guide-hero-row { padding: 12px; border-radius: 16px; gap: 12px; }\r\n  .syn-guide-hero-row img { width: 76px; height: 142px; border-radius: 10px; }\r\n  .syn-guide-hero-row-text { font-size: 13px; }\r\n  .syn-guide-hero-row-text b { font-size: 16px; margin-bottom: 5px; }\r\n  .syn-guide-hero-main b { font-size: 16px; margin-top: 12px; }\r\n}\r\n\r\n\r\n<\/style><div class=\"syn-guide\"><p class=\"syn-guide-excerpt-seed\">L'application de suivi des interventions de Synoptic ERP donne \u00e0 vos techniciens leur planning, leurs check-lists et la signature du client depuis un simple navigateur. Disponible en option, elle est synchronis\u00e9e en permanence avec le module SAV : chaque action r\u00e9alis\u00e9e sur le terrain est r\u00e9percut\u00e9e imm\u00e9diatement dans l'ERP.<\/p>\r\n\r\n  <!-- ===== HERO ===== -->\r\n  <div class=\"syn-guide-hero\">\r\n    <div class=\"syn-guide-badges\">\r\n      <div class=\"syn-guide-hero-badge\">Actualit\u00e9 \u00b7 Synoptic ERP<\/div>\r\n      <div class=\"syn-guide-hero-badge\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"update\"><\/span>Publi\u00e9 en septembre 2026<\/div>\r\n    <\/div>\r\n    <h2 class=\"syn-guide-hero-title\">Le suivi des interventions quitte le bureau et rejoint vos techniciens<\/h2>\r\n    <div class=\"syn-guide-hero-shots\">\r\n      <div class=\"syn-guide-hero-main\">\r\n        <a class=\"syn-guide-zoom\" id=\"syn-shot-1\" href=\"#syn-zoom-1\" aria-label=\"Agrandir la fiche d'intervention\">\r\n          <img decoding=\"async\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2020\/03\/Application-SAV-suivi-dune-intervention-1.png\" alt=\"Fiche d'intervention dans l'application web SAV et Chantier de Synoptic ERP, avec le client, l'itin\u00e9raire Google Maps et la check-list de suivi\">\r\n          <span class=\"syn-guide-zoom-hint\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"zoom_in\"><\/span>Agrandir<\/span>\r\n        <\/a>\r\n        <b>La fiche d'intervention, sur site<\/b>\r\n      <\/div>\r\n      <div class=\"syn-guide-hero-side\">\r\n        <div class=\"syn-guide-hero-row\">\r\n          <a class=\"syn-guide-zoom\" id=\"syn-shot-2\" href=\"#syn-zoom-2\" aria-label=\"Agrandir le planning de l'\u00e9quipe\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2020\/03\/Application-SAV-suivi-dune-intervention-2.png\" alt=\"Planning dans l'application de suivi des interventions SAV et Chantier de Synoptic ERP\">\r\n            <span class=\"syn-guide-zoom-hint\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"zoom_in\"><\/span>Agrandir<\/span>\r\n          <\/a>\r\n          <span class=\"syn-guide-hero-row-text\"><b>Avant<\/b>Le planning pr\u00e9par\u00e9 par le back-office, en vue semaine ou par date.<\/span>\r\n        <\/div>\r\n        <div class=\"syn-guide-hero-row\">\r\n          <a class=\"syn-guide-zoom\" id=\"syn-shot-3\" href=\"#syn-zoom-3\" aria-label=\"Agrandir l'\u00e9cran de cl\u00f4ture\">\r\n            <img decoding=\"async\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2020\/03\/Application-SAV-suivi-dune-intervention-3.png\" alt=\"\u00c9cran de cl\u00f4ture d'intervention avec points de contr\u00f4le et reste \u00e0 faire dans l'application web SAV et Chantier de Synoptic ERP\">\r\n            <span class=\"syn-guide-zoom-hint\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"zoom_in\"><\/span>Agrandir<\/span>\r\n          <\/a>\r\n          <span class=\"syn-guide-hero-row-text\"><b>Apr\u00e8s<\/b>La cl\u00f4ture : check-list, reste \u00e0 faire et signature du client.<\/span>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <p class=\"syn-guide-hero-zoomnote\" style=\"font-size:13px;line-height:1.5;opacity:.75;margin:12px 0 20px 0;\">Cliquez sur une capture pour l'agrandir.<\/p>\r\n    <p><strong>Tant que le compte rendu d'intervention n'est pas revenu au service SAV, le back-office ne sait pas pr\u00e9cis\u00e9ment o\u00f9 en est le travail, et le rapport client attend.<\/strong><\/p>\r\n    <p>Le module SAV de Synoptic ERP se prolonge d\u00e9sormais dans une application de suivi des interventions d\u00e9di\u00e9e aux \u00e9quipes terrain, disponible en option. Le technicien y retrouve son planning, y renseigne son intervention et la cl\u00f4ture devant le client, depuis un simple navigateur.<\/p>\r\n    <div class=\"syn-guide-chip-row\">\r\n      <div class=\"syn-guide-chip\">\r\n        <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"checklist\"><\/span>\r\n        <span class=\"syn-guide-chip-number\">4<\/span>\r\n        <span class=\"syn-guide-chip-text\">\u00e9tapes, de la consultation du planning \u00e0 la cl\u00f4ture sign\u00e9e<\/span>\r\n      <\/div>\r\n      <div class=\"syn-guide-chip\">\r\n        <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"download_done\"><\/span>\r\n        <span class=\"syn-guide-chip-number\">0<\/span>\r\n        <span class=\"syn-guide-chip-text\">installation sur les postes, l'application s'ouvre dans un navigateur<\/span>\r\n      <\/div>\r\n      <div class=\"syn-guide-chip\">\r\n        <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"sync\"><\/span>\r\n        <span class=\"syn-guide-chip-number\">1<\/span>\r\n        <span class=\"syn-guide-chip-text\">seule saisie, l'action du technicien est r\u00e9percut\u00e9e dans l'ERP<\/span>\r\n      <\/div>\r\n    <\/div>\r\n  <a class=\"syn-guide-lightbox\" id=\"syn-zoom-1\" href=\"#syn-shot-1\" aria-label=\"Fermer l'agrandissement\">\r\n    <span class=\"syn-guide-lightbox-close\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"close\"><\/span>Fermer<\/span>\r\n    <img decoding=\"async\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2020\/03\/Application-SAV-suivi-dune-intervention-1.png\" alt=\"Fiche d'intervention dans l'application web SAV et Chantier de Synoptic ERP, avec le client, l'itin\u00e9raire Google Maps et la check-list de suivi\">\r\n  <\/a>\r\n  <a class=\"syn-guide-lightbox\" id=\"syn-zoom-2\" href=\"#syn-shot-2\" aria-label=\"Fermer l'agrandissement\">\r\n    <span class=\"syn-guide-lightbox-close\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"close\"><\/span>Fermer<\/span>\r\n    <img decoding=\"async\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2020\/03\/Application-SAV-suivi-dune-intervention-2.png\" alt=\"Planning dans l'application de suivi des interventions SAV et Chantier de Synoptic ERP\">\r\n  <\/a>\r\n  <a class=\"syn-guide-lightbox\" id=\"syn-zoom-3\" href=\"#syn-shot-3\" aria-label=\"Fermer l'agrandissement\">\r\n    <span class=\"syn-guide-lightbox-close\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"close\"><\/span>Fermer<\/span>\r\n    <img decoding=\"async\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2020\/03\/Application-SAV-suivi-dune-intervention-3.png\" alt=\"\u00c9cran de cl\u00f4ture d'intervention avec points de contr\u00f4le et reste \u00e0 faire dans l'application web SAV et Chantier de Synoptic ERP\">\r\n  <\/a>\r\n  <\/div>\r\n\r\n  <div class=\"syn-guide-note\" style=\"margin-top:0;margin-bottom:36px;\">\r\n    <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"lightbulb\"><\/span>\r\n    <p><strong>En une phrase :<\/strong> Synoptic ERP propose une application de suivi des interventions SAV et chantier, en option, qui permet \u00e0 un technicien de consulter son planning, de renseigner son intervention et de la cl\u00f4turer devant le client depuis un navigateur, chaque action \u00e9tant r\u00e9percut\u00e9e imm\u00e9diatement dans l'ERP.<\/p>\r\n  <\/div>\r\n\r\n  <!-- ===== SOMMAIRE ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <div class=\"syn-guide-toc\">\r\n      <h3 class=\"syn-guide-toc-header\">Au sommaire de cet article<\/h3>\r\n      <div class=\"syn-guide-toc-list\">\r\n        <a class=\"syn-guide-toc-link\" href=\"#s1\"><span class=\"syn-guide-toc-num\">1.<\/span><span>Ce que change une application de suivi des interventions<\/span><\/a>\r\n        <a class=\"syn-guide-toc-link\" href=\"#s2\"><span class=\"syn-guide-toc-num\">2.<\/span><span>Du planning \u00e0 la cl\u00f4ture : le parcours d'une intervention<\/span><\/a>\r\n        <a class=\"syn-guide-toc-link\" href=\"#s3\"><span class=\"syn-guide-toc-num\">3.<\/span><span>Application terrain ou portail client : deux outils, deux publics<\/span><\/a>\r\n        <a class=\"syn-guide-toc-link\" href=\"#s4\"><span class=\"syn-guide-toc-num\">4.<\/span><span>Les questions \u00e0 se poser avant de la d\u00e9ployer<\/span><\/a>\r\n        <a class=\"syn-guide-toc-link\" href=\"#faq\"><span class=\"syn-guide-toc-num\">5.<\/span><span>FAQ : l'application web SAV &amp; Chantier<\/span><\/a>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== SECTION 1 ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <h2 class=\"syn-guide-h2\" id=\"s1\">1. Ce que change une application de suivi des interventions sur le terrain<\/h2>\r\n    <p>L'application web SAV &amp; Chantier est un prolongement du <a href=\"https:\/\/www.synoptic-erp.com\/fr\/fonctionnalites\/erp-sav\/\">module SAV de Synoptic ERP<\/a> : elle ne duplique pas les donn\u00e9es, elle donne acc\u00e8s aux m\u00eames informations, depuis le lieu de l'intervention. Le parti pris est celui de la sobri\u00e9t\u00e9. Les fonctions ont \u00e9t\u00e9 limit\u00e9es \u00e0 ce dont un technicien a besoin sur site, pour que tout se fasse au doigt.<\/p>\r\n    <div class=\"syn-guide-benefits\">\r\n      <h3 class=\"syn-guide-benefits-header\">Cinq choses qui changent au quotidien<\/h3>\r\n      <div class=\"syn-guide-benefit-row\">\r\n        <span class=\"material-symbols-outlined syn-guide-benefit-icon\" aria-hidden=\"true\" data-i=\"devices\"><\/span>\r\n        <div class=\"syn-guide-benefit-content\">\r\n          <div class=\"syn-guide-benefit-title\">Aucun d\u00e9ploiement \u00e0 organiser<\/div>\r\n          <div class=\"syn-guide-benefit-text\">L'application s'ouvre dans un navigateur, sur smartphone, tablette ou poste fixe. Il n'y a donc rien \u00e0 installer sur les postes ni de mise \u00e0 jour \u00e0 d\u00e9ployer sur le parc mobile.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-benefit-row\">\r\n        <span class=\"material-symbols-outlined syn-guide-benefit-icon\" aria-hidden=\"true\" data-i=\"badge\"><\/span>\r\n        <div class=\"syn-guide-benefit-content\">\r\n          <div class=\"syn-guide-benefit-title\">Le bon p\u00e9rim\u00e8tre selon le r\u00f4le<\/div>\r\n          <div class=\"syn-guide-benefit-text\">Chaque intervenant se connecte avec un identifiant nominatif. Le chef d'\u00e9quipe suit l'ensemble de son \u00e9quipe, le technicien ne voit que ses propres interventions. Chaque saisie est ainsi rattach\u00e9e \u00e0 un intervenant identifi\u00e9.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-benefit-row\">\r\n        <span class=\"material-symbols-outlined syn-guide-benefit-icon\" aria-hidden=\"true\" data-i=\"mic\"><\/span>\r\n        <div class=\"syn-guide-benefit-content\">\r\n          <div class=\"syn-guide-benefit-title\">Une saisie pens\u00e9e pour le terrain<\/div>\r\n          <div class=\"syn-guide-benefit-text\">Les check-lists se cochent, les mentions fr\u00e9quentes s'ins\u00e8rent en un clic, et les zones de commentaire acceptent la dict\u00e9e vocale. Un technicien qui a les mains prises ou qui travaille en ext\u00e9rieur n'a pas \u00e0 composer un texte au clavier.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-benefit-row\">\r\n        <span class=\"material-symbols-outlined syn-guide-benefit-icon\" aria-hidden=\"true\" data-i=\"attach_file\"><\/span>\r\n        <div class=\"syn-guide-benefit-content\">\r\n          <div class=\"syn-guide-benefit-title\">Les documents utiles, d\u00e9j\u00e0 l\u00e0<\/div>\r\n          <div class=\"syn-guide-benefit-text\">Le service SAV rattache en amont les documents et les photos n\u00e9cessaires, par exemple le clich\u00e9 envoy\u00e9 par le client au moment de l'appel. Sur place, le technicien les consulte et ajoute les siens, qui sont horodat\u00e9s. Il peut supprimer ses propres ajouts, jamais ceux du back-office.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-benefit-row\">\r\n        <span class=\"material-symbols-outlined syn-guide-benefit-icon\" aria-hidden=\"true\" data-i=\"sync_alt\"><\/span>\r\n        <div class=\"syn-guide-benefit-content\">\r\n          <div class=\"syn-guide-benefit-title\">Plus de compte rendu \u00e0 ressaisir<\/div>\r\n          <div class=\"syn-guide-benefit-text\">Le module est synchronis\u00e9 en permanence avec l'ERP : ce qui est fait dans Synoptic ERP est pouss\u00e9 sur les t\u00e9l\u00e9phones, ce qui est fait sur le terrain remonte aussit\u00f4t. Le compte rendu n'a plus \u00e0 \u00eatre ressaisi au retour de tourn\u00e9e.<\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"syn-guide-note\">\r\n      <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"record_voice_over\"><\/span>\r\n      <p><strong>Une pr\u00e9cision utile :<\/strong> l'application fonctionne en mode connect\u00e9. Une connexion r\u00e9seau est n\u00e9cessaire pendant l'intervention. C'est la contrepartie assum\u00e9e de la synchronisation instantan\u00e9e, et cela m\u00e9rite d'\u00eatre v\u00e9rifi\u00e9 sur les tourn\u00e9es qui traversent des zones mal couvertes.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== SECTION 2 ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <h2 class=\"syn-guide-h2\" id=\"s2\">2. Du planning \u00e0 la cl\u00f4ture : le parcours d'une intervention<\/h2>\r\n    <p>Une intervention d\u00e9marre de deux fa\u00e7ons : par une maintenance pr\u00e9ventive planifi\u00e9e, ou par un ticket ouvert \u00e0 la demande du client. Dans les deux cas, le back-office pr\u00e9pare, le technicien ex\u00e9cute et renseigne, l'information remonte.<\/p>\r\n    <div class=\"syn-guide-checklist\">\r\n      <h3 class=\"syn-guide-checklist-header\">Les quatre \u00e9tapes c\u00f4t\u00e9 technicien<\/h3>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"calendar_month\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><strong>Consulter son planning :<\/strong> en vue semaine ou par date, avec le client, l'horaire, le num\u00e9ro d'ordre d'intervention et le statut.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"near_me\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><strong>D\u00e9marrer l'intervention :<\/strong> la g\u00e9olocalisation et l'itin\u00e9raire se lancent depuis la fiche, et la prise en charge fait passer le statut de \u00ab \u00e0 traiter \u00bb \u00e0 \u00ab en cours \u00bb.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"fact_check\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><strong>Renseigner et documenter :<\/strong> check-list de suivi param\u00e9tr\u00e9e en amont, avec des points obligatoires ou optionnels, notes dict\u00e9es et photos horodat\u00e9es.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"draw\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><strong>Cl\u00f4turer devant le client :<\/strong> seconde check-list, reste \u00e0 faire, commentaire, puis signature sur l'\u00e9cran, ou mention du client absent ou du rendez-vous manqu\u00e9.<\/div>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"syn-guide-note\">\r\n      <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"save\"><\/span>\r\n      <p><strong>Rien \u00e0 valider en fin de saisie :<\/strong> chaque coche et chaque commentaire sont enregistr\u00e9s au fil de l'eau. Une intervention interrompue puis reprise conserve ce qui a d\u00e9j\u00e0 \u00e9t\u00e9 renseign\u00e9.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== SECTION 3 ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <h2 class=\"syn-guide-h2\" id=\"s3\">3. Application terrain ou portail client : deux outils, deux publics<\/h2>\r\n    <p>Synoptic ERP propose aussi un portail SAV ouvert \u00e0 vos clients. Les deux outils se ressemblent de loin et servent des besoins diff\u00e9rents, il vaut donc mieux poser la distinction d\u00e8s le d\u00e9part.<\/p>\r\n    <div class=\"syn-guide-compare\">\r\n      <div class=\"syn-guide-compare-col\">\r\n        <div class=\"syn-guide-compare-col-head\">\r\n          <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"engineering\"><\/span>\r\n          L'application web SAV &amp; Chantier\r\n        <\/div>\r\n        <div class=\"syn-guide-compare-list\">\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Destin\u00e9e \u00e0 vos techniciens et \u00e0 vos chefs d'\u00e9quipe<\/span><\/div>\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Planning, fiche d'intervention, check-lists et photos sur site<\/span><\/div>\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Cl\u00f4ture avec signature du client sur l'\u00e9cran<\/span><\/div>\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Synchronisation permanente avec le module SAV<\/span><\/div>\r\n          <div class=\"syn-guide-minus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"remove_circle\"><\/span><span>N\u00e9cessite une connexion r\u00e9seau pendant l'intervention<\/span><\/div>\r\n          <div class=\"syn-guide-minus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"remove_circle\"><\/span><span>Propos\u00e9e en option, elle n'est pas comprise dans le module SAV<\/span><\/div>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-compare-col\">\r\n        <div class=\"syn-guide-compare-col-head\">\r\n          <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"support_agent\"><\/span>\r\n          Le portail client SAV\r\n        <\/div>\r\n        <div class=\"syn-guide-compare-list\">\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Destin\u00e9 \u00e0 vos clients<\/span><\/div>\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Consultation des documents relatifs \u00e0 leurs \u00e9quipements<\/span><\/div>\r\n          <div class=\"syn-guide-plus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"add_circle\"><\/span><span>Ouverture de tickets pour signaler un incident ou demander une information<\/span><\/div>\r\n          <div class=\"syn-guide-minus\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"remove_circle\"><\/span><span>P\u00e9rim\u00e8tre limit\u00e9 aux documents et aux tickets de vos clients<\/span><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== SECTION 4 ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <h2 class=\"syn-guide-h2\" id=\"s4\">4. Les questions \u00e0 se poser avant de la d\u00e9ployer<\/h2>\r\n    <p>Le d\u00e9ploiement est l\u00e9ger, puisqu'il n'y a rien \u00e0 installer. Trois points m\u00e9ritent en revanche d'\u00eatre tranch\u00e9s avant la premi\u00e8re tourn\u00e9e \u00e9quip\u00e9e.<\/p>\r\n    <div class=\"syn-guide-ask\">\r\n      <h3 class=\"syn-guide-ask-header\">Trois questions \u00e0 trancher en amont<\/h3>\r\n      <div class=\"syn-guide-ask-item\">\r\n        <div class=\"syn-guide-ask-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"signal_cellular_alt\"><\/span>Vos zones d'intervention sont-elles couvertes par le r\u00e9seau mobile ?<\/div>\r\n        <div class=\"syn-guide-ask-line syn-guide-ask-good\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"check_circle\"><\/span><span><span class=\"syn-guide-ask-label\">Bonne r\u00e9ponse :<\/span> les zones mal couvertes de vos tourn\u00e9es sont identifi\u00e9es, et une proc\u00e9dure est pr\u00e9vue pour ces cas.<\/span><\/div>\r\n        <div class=\"syn-guide-ask-line syn-guide-ask-bad\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"cancel\"><\/span><span><span class=\"syn-guide-ask-label\">Signal d'alerte :<\/span> la question se pose le jour du d\u00e9ploiement, sur un site sans couverture, avec un client en face.<\/span><\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-ask-item\">\r\n        <div class=\"syn-guide-ask-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"assignment\"><\/span>Qui pr\u00e9pare les check-lists et les documents rattach\u00e9s ?<\/div>\r\n        <div class=\"syn-guide-ask-line syn-guide-ask-good\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"check_circle\"><\/span><span><span class=\"syn-guide-ask-label\">Bonne r\u00e9ponse :<\/span> le service SAV a d\u00e9sign\u00e9 qui param\u00e8tre les check-lists de suivi et de cl\u00f4ture, et qui rattache les documents avant l'intervention.<\/span><\/div>\r\n        <div class=\"syn-guide-ask-line syn-guide-ask-bad\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"cancel\"><\/span><span><span class=\"syn-guide-ask-label\">Signal d'alerte :<\/span> personne n'a la main sur le param\u00e9trage, et les techniciens arrivent sur site avec des check-lists vides.<\/span><\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-ask-item\">\r\n        <div class=\"syn-guide-ask-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"manage_accounts\"><\/span>Les profils et les p\u00e9rim\u00e8tres sont-ils d\u00e9finis ?<\/div>\r\n        <div class=\"syn-guide-ask-line syn-guide-ask-good\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"check_circle\"><\/span><span><span class=\"syn-guide-ask-label\">Bonne r\u00e9ponse :<\/span> chaque intervenant dispose d'un identifiant nominatif, et le p\u00e9rim\u00e8tre de son profil correspond \u00e0 son r\u00f4le r\u00e9el sur le terrain.<\/span><\/div>\r\n        <div class=\"syn-guide-ask-line syn-guide-ask-bad\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"cancel\"><\/span><span><span class=\"syn-guide-ask-label\">Signal d'alerte :<\/span> des identifiants circulent entre plusieurs techniciens, ce qui rend la tra\u00e7abilit\u00e9 des interventions inexploitable.<\/span><\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== FAQ ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <div class=\"syn-guide-faq\">\r\n      <h2 class=\"syn-guide-faq-header\" id=\"faq\">FAQ : l'application web SAV &amp; Chantier<\/h2>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>Qu'est-ce que l'application web SAV & Chantier de Synoptic ERP ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">C'est une application de suivi des interventions adoss\u00e9e au module SAV de Synoptic ERP, destin\u00e9e aux \u00e9quipes terrain. Le technicien y consulte son planning, renseigne son intervention et la cl\u00f4ture sur place. Chaque action r\u00e9alis\u00e9e sur le terrain g\u00e9n\u00e8re instantan\u00e9ment l'action correspondante dans l'ERP, sans ressaisie au retour.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>L'application n\u00e9cessite-t-elle une installation sur les smartphones ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">Non. Elle s'ouvre dans un navigateur, sur smartphone, tablette ou poste fixe. Il n'y a donc pas d'application \u00e0 installer sur les postes ni de mise \u00e0 jour \u00e0 d\u00e9ployer sur le parc mobile.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>L'application fonctionne-t-elle sans connexion r\u00e9seau ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">Non. Elle fonctionne en mode connect\u00e9 : une connexion r\u00e9seau est n\u00e9cessaire pendant l'intervention. C'est la contrepartie de la synchronisation permanente avec l'ERP, chaque action du technicien \u00e9tant r\u00e9percut\u00e9e imm\u00e9diatement dans Synoptic ERP.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>Quelle est la diff\u00e9rence entre l'application SAV & Chantier et le portail client SAV ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">Le portail client permet \u00e0 vos clients de consulter les documents relatifs \u00e0 leurs \u00e9quipements et d'ouvrir des tickets. L'application web SAV & Chantier est destin\u00e9e \u00e0 vos \u00e9quipes internes, pour consulter le planning, renseigner les interventions et les cl\u00f4turer sur site.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>Le technicien peut-il supprimer les documents et les photos rattach\u00e9s \u00e0 une intervention ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">Il peut supprimer uniquement ce qu'il a lui-m\u00eame ajout\u00e9. Les documents et les photos rattach\u00e9s en amont par le service SAV, par exemple une photo transmise par le client, restent en place. Les photos prises sur site par le technicien sont horodat\u00e9es.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>Comment une intervention est-elle cl\u00f4tur\u00e9e sur le terrain ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">La cl\u00f4ture s'appuie sur une seconde check-list, distincte de celle du suivi et adapt\u00e9e au type d'intervention ou au client. Le technicien y ajoute le reste \u00e0 faire et un commentaire, puis recueille la signature du client sur l'\u00e9cran. Si le client est absent alors que l'intervention a bien eu lieu, ou s'il s'agit d'un rendez-vous manqu\u00e9, le cas est trac\u00e9 comme tel.<\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-faq-item\">\r\n        <h3 class=\"syn-guide-faq-q\"><span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"help\"><\/span>L'application est-elle comprise dans le module SAV de Synoptic ERP ?<\/h3>\r\n        <div class=\"syn-guide-faq-a\">Non, elle est propos\u00e9e en option. Le module SAV de Synoptic ERP reste utilisable sans elle : l'application vient prolonger ses fonctionnalit\u00e9s sur le terrain.<\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== POUR ALLER PLUS LOIN ===== -->\r\n  <div class=\"syn-guide-section\">\r\n    <div class=\"syn-guide-checklist\">\r\n      <h3 class=\"syn-guide-checklist-header\">Pour aller plus loin<\/h3>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"build_circle\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><a href=\"https:\/\/www.synoptic-erp.com\/fr\/fonctionnalites\/erp-sav\/\">Le module SAV de Synoptic ERP : parc client, contrats, tickets et interventions<\/a><\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"folder_managed\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><a href=\"https:\/\/www.synoptic-erp.com\/fr\/fonctionnalites\/erp-gestion-a-laffaire\/\">La gestion \u00e0 l'affaire, pour suivre le co\u00fbt complet de vos chantiers<\/a><\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"account_tree\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><a href=\"https:\/\/www.synoptic-erp.com\/fr\/fonctionnalites\/erp-workflow\/\">Le module Workflow, pour affecter et valider les actions de vos \u00e9quipes<\/a><\/div>\r\n      <\/div>\r\n      <div class=\"syn-guide-checklist-item\">\r\n        <span class=\"material-symbols-outlined syn-guide-checklist-icon\" aria-hidden=\"true\" data-i=\"verified\"><\/span>\r\n        <div class=\"syn-guide-checklist-text\"><a href=\"https:\/\/www.synoptic-erp.com\/fr\/fonctionnalites\/erp-tracabilite-qualite\/\">La tra\u00e7abilit\u00e9 et la qualit\u00e9, du num\u00e9ro de s\u00e9rie au rapport d'intervention<\/a><\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n\r\n  <!-- ===== CONCLUSION ===== -->\r\n  <h2 class=\"syn-guide-h2\" id=\"conclusion\">Pour conclure : un SAV qui se joue autant sur le terrain qu'au bureau<\/h2>\r\n  <div class=\"syn-guide-closing\">\r\n    <p class=\"syn-guide-closing-text\">La qualit\u00e9 d'un service apr\u00e8s-vente se mesure \u00e0 deux endroits : la rapidit\u00e9 de la prise en charge, et la fid\u00e9lit\u00e9 du compte rendu qui revient au client. Le premier point rel\u00e8ve du back-office et de l'outil de ticketing. Le second se joue sur site, au moment o\u00f9 le technicien range ses outils.<\/p>\r\n    <p class=\"syn-guide-closing-text\"><strong>Proges Plus est \u00e9diteur et int\u00e9grateur depuis quarante ans<\/strong>, au service des PME et des ETI. L'application web SAV &amp; Chantier prolonge cette logique : un seul r\u00e9f\u00e9rentiel, renseign\u00e9 l\u00e0 o\u00f9 l'information na\u00eet.<\/p>\r\n    <div class=\"syn-guide-closing-stats\">\r\n      <div class=\"syn-guide-closing-stat\"><div class=\"syn-guide-closing-stat-number\">40+<\/div><div class=\"syn-guide-closing-stat-label\">ann\u00e9es d'expertise ERP<\/div><\/div>\r\n      <div class=\"syn-guide-closing-stat\"><div class=\"syn-guide-closing-stat-number\">250+<\/div><div class=\"syn-guide-closing-stat-label\">entreprises industrielles \u00e9quip\u00e9es<\/div><\/div>\r\n      <div class=\"syn-guide-closing-stat\"><div class=\"syn-guide-closing-stat-number\">ISO 27001<\/div><div class=\"syn-guide-closing-stat-label\">s\u00e9curit\u00e9 de l'information certifi\u00e9e<\/div><\/div>\r\n      <div class=\"syn-guide-closing-stat\"><div class=\"syn-guide-closing-stat-number\">QUALIOPI<\/div><div class=\"syn-guide-closing-stat-label\">organisme de formation certifi\u00e9<\/div><\/div>\r\n    <\/div>\r\n    <div class=\"syn-guide-closing-cta\">\r\n      <a href=\"https:\/\/www.synoptic-erp.com\/fr\/contact\/\" class=\"syn-guide-closing-btn syn-guide-closing-btn-primary\">\r\n        <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"mail\"><\/span>\r\n        Demander une d\u00e9monstration\r\n      <\/a>\r\n      <a href=\"https:\/\/www.synoptic-erp.com\/fr\/fonctionnalites\/erp-sav\/\" class=\"syn-guide-closing-btn syn-guide-closing-btn-secondary\">\r\n        <span class=\"material-symbols-outlined\" aria-hidden=\"true\" data-i=\"widgets\"><\/span>\r\n        D\u00e9couvrir le module SAV\r\n      <\/a>\r\n    <\/div>\r\n  <\/div>\r\n\r\n<\/div>\r\n\r\n<script type=\"application\/ld+json\">\r\n{\r\n  \"@context\": \"https:\/\/schema.org\",\r\n  \"@type\": \"FAQPage\",\r\n  \"mainEntity\": [\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Qu'est-ce que l'application web SAV & Chantier de Synoptic ERP ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"C'est une application de suivi des interventions adoss\u00e9e au module SAV de Synoptic ERP, destin\u00e9e aux \u00e9quipes terrain. Le technicien y consulte son planning, renseigne son intervention et la cl\u00f4ture sur place. Chaque action r\u00e9alis\u00e9e sur le terrain g\u00e9n\u00e8re instantan\u00e9ment l'action correspondante dans l'ERP, sans ressaisie au retour.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"L'application n\u00e9cessite-t-elle une installation sur les smartphones ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Non. Elle s'ouvre dans un navigateur, sur smartphone, tablette ou poste fixe. Il n'y a donc pas d'application \u00e0 installer sur les postes ni de mise \u00e0 jour \u00e0 d\u00e9ployer sur le parc mobile.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"L'application fonctionne-t-elle sans connexion r\u00e9seau ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Non. Elle fonctionne en mode connect\u00e9 : une connexion r\u00e9seau est n\u00e9cessaire pendant l'intervention. C'est la contrepartie de la synchronisation permanente avec l'ERP, chaque action du technicien \u00e9tant r\u00e9percut\u00e9e imm\u00e9diatement dans Synoptic ERP.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Quelle est la diff\u00e9rence entre l'application SAV & Chantier et le portail client SAV ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Le portail client permet \u00e0 vos clients de consulter les documents relatifs \u00e0 leurs \u00e9quipements et d'ouvrir des tickets. L'application web SAV & Chantier est destin\u00e9e \u00e0 vos \u00e9quipes internes, pour consulter le planning, renseigner les interventions et les cl\u00f4turer sur site.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Le technicien peut-il supprimer les documents et les photos rattach\u00e9s \u00e0 une intervention ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Il peut supprimer uniquement ce qu'il a lui-m\u00eame ajout\u00e9. Les documents et les photos rattach\u00e9s en amont par le service SAV, par exemple une photo transmise par le client, restent en place. Les photos prises sur site par le technicien sont horodat\u00e9es.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"Comment une intervention est-elle cl\u00f4tur\u00e9e sur le terrain ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"La cl\u00f4ture s'appuie sur une seconde check-list, distincte de celle du suivi et adapt\u00e9e au type d'intervention ou au client. Le technicien y ajoute le reste \u00e0 faire et un commentaire, puis recueille la signature du client sur l'\u00e9cran. Si le client est absent alors que l'intervention a bien eu lieu, ou s'il s'agit d'un rendez-vous manqu\u00e9, le cas est trac\u00e9 comme tel.\"\r\n      }\r\n    },\r\n    {\r\n      \"@type\": \"Question\",\r\n      \"name\": \"L'application est-elle comprise dans le module SAV de Synoptic ERP ?\",\r\n      \"acceptedAnswer\": {\r\n        \"@type\": \"Answer\",\r\n        \"text\": \"Non, elle est propos\u00e9e en option. Le module SAV de Synoptic ERP reste utilisable sans elle : l'application vient prolonger ses fonctionnalit\u00e9s sur le terrain.\"\r\n      }\r\n    }\r\n  ]\r\n}\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e5afde elementor-widget elementor-widget-heading\" data-id=\"5e5afde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">D\u00e9couvrez nos autres articles<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-da5571f elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-widget elementor-widget-posts\" data-id=\"da5571f\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_columns&quot;:&quot;3&quot;,&quot;classic_columns_tablet&quot;:&quot;2&quot;,&quot;classic_columns_mobile&quot;:&quot;1&quot;,&quot;classic_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;classic_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;classic_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-classic elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7246 post type-post status-publish format-standard has-post-thumbnail hentry category-actualites category-synoptic-erp\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.synoptic-erp.com\/fr\/application-suivi-interventions-sav\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Application-suivi-interventions-Synoptic-ERP-300x200.jpg\" class=\"attachment-medium size-medium wp-image-7269\" alt=\"Application SAV ERP\" srcset=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Application-suivi-interventions-Synoptic-ERP-300x200.jpg 300w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Application-suivi-interventions-Synoptic-ERP-768x512.jpg 768w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Application-suivi-interventions-Synoptic-ERP.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.synoptic-erp.com\/fr\/application-suivi-interventions-sav\/\" >\n\t\t\t\tApplication de suivi des interventions : Synoptic ERP lance son outil terrain\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t16 septembre 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.synoptic-erp.com\/fr\/application-suivi-interventions-sav\/\" aria-label=\"En savoir plus sur Application de suivi des interventions : Synoptic ERP lance son outil terrain\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-7170 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-sage\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.synoptic-erp.com\/fr\/norme-iso-20022-adresses-structurees\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"138\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Norme-iso-20022-adresses-structurees-300x138.jpg\" class=\"attachment-medium size-medium wp-image-7197\" alt=\"Norme ISO 20022\" srcset=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Norme-iso-20022-adresses-structurees-300x138.jpg 300w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Norme-iso-20022-adresses-structurees-1200x552.jpg 1200w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Norme-iso-20022-adresses-structurees-768x353.jpg 768w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/09\/Norme-iso-20022-adresses-structurees.jpg 1300w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.synoptic-erp.com\/fr\/norme-iso-20022-adresses-structurees\/\" >\n\t\t\t\tNorme ISO 20022 : ce que les adresses structur\u00e9es changent dans vos paiements\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t15 septembre 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.synoptic-erp.com\/fr\/norme-iso-20022-adresses-structurees\/\" aria-label=\"En savoir plus sur Norme ISO 20022 : ce que les adresses structur\u00e9es changent dans vos paiements\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6950 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-synoptic-erp\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.synoptic-erp.com\/fr\/cycle-de-vente-industriel-devis-facture\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Devis-facture-fluidifier-cycle-vente-300x200.jpg\" class=\"attachment-medium size-medium wp-image-6952\" alt=\"Fluidifier cycle de vente industriel\" srcset=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Devis-facture-fluidifier-cycle-vente-300x200.jpg 300w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Devis-facture-fluidifier-cycle-vente-768x512.jpg 768w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Devis-facture-fluidifier-cycle-vente.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.synoptic-erp.com\/fr\/cycle-de-vente-industriel-devis-facture\/\" >\n\t\t\t\tDu devis \u00e0 la facture : comment fluidifier votre cycle de vente industriel\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t20 juillet 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.synoptic-erp.com\/fr\/cycle-de-vente-industriel-devis-facture\/\" aria-label=\"En savoir plus sur Du devis \u00e0 la facture : comment fluidifier votre cycle de vente industriel\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6874 post type-post status-publish format-standard has-post-thumbnail hentry category-actualites category-sirh category-synoptic-erp\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.synoptic-erp.com\/fr\/salon-industrie-grand-ouest-2026\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"300\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Affiche-Industrie-Grand-Ouest-Nantes-200x300.jpg\" class=\"attachment-medium size-medium wp-image-6882\" alt=\"\" srcset=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Affiche-Industrie-Grand-Ouest-Nantes-200x300.jpg 200w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Affiche-Industrie-Grand-Ouest-Nantes.jpg 600w\" sizes=\"(max-width: 200px) 100vw, 200px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.synoptic-erp.com\/fr\/salon-industrie-grand-ouest-2026\/\" >\n\t\t\t\tSalon Industrie Grand Ouest 2026 \u00e0 Nantes : retrouvez Synoptic ERP\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2 juillet 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.synoptic-erp.com\/fr\/salon-industrie-grand-ouest-2026\/\" aria-label=\"En savoir plus sur Salon Industrie Grand Ouest 2026 \u00e0 Nantes : retrouvez Synoptic ERP\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6817 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-synoptic-erp\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.synoptic-erp.com\/fr\/erp-interoperabilite-mes-wms-plm-gmao\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Interoperabilite-ERP-industriel-300x214.jpg\" class=\"attachment-medium size-medium wp-image-6819\" alt=\"Interop\u00e9rabilit\u00e9 ERP industriel\" srcset=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Interoperabilite-ERP-industriel-300x214.jpg 300w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Interoperabilite-ERP-industriel-1200x857.jpg 1200w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Interoperabilite-ERP-industriel-768x548.jpg 768w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Interoperabilite-ERP-industriel-1536x1097.jpg 1536w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/07\/Interoperabilite-ERP-industriel-2048x1462.jpg 2048w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.synoptic-erp.com\/fr\/erp-interoperabilite-mes-wms-plm-gmao\/\" >\n\t\t\t\tERP et \u00e9cosyst\u00e8me logiciel industriel : pourquoi le connecter \u00e0 votre MES, WMS, PLM ou GMAO\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t2 juillet 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tAucun commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.synoptic-erp.com\/fr\/erp-interoperabilite-mes-wms-plm-gmao\/\" aria-label=\"En savoir plus sur ERP et \u00e9cosyst\u00e8me logiciel industriel : pourquoi le connecter \u00e0 votre MES, WMS, PLM ou GMAO\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-6484 post type-post status-publish format-standard has-post-thumbnail hentry category-blog category-synoptic-erp\" role=\"listitem\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/www.synoptic-erp.com\/fr\/conduite-du-changement-projet-erp\/\" tabindex=\"-1\" >\n\t\t\t<div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"164\" src=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/06\/Conduite-changement-ERP-300x164.jpg\" class=\"attachment-medium size-medium wp-image-6485\" alt=\"Conduite changement ERP\" srcset=\"https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/06\/Conduite-changement-ERP-300x164.jpg 300w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/06\/Conduite-changement-ERP-768x419.jpg 768w, https:\/\/www.synoptic-erp.com\/wp-content\/uploads\/2026\/06\/Conduite-changement-ERP.jpg 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div>\n\t\t<\/a>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h3 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/www.synoptic-erp.com\/fr\/conduite-du-changement-projet-erp\/\" >\n\t\t\t\tR\u00e9ussir la conduite du changement lors d&rsquo;un projet ERP\t\t\t<\/a>\n\t\t<\/h3>\n\t\t\t\t<div class=\"elementor-post__meta-data\">\n\t\t\t\t\t<span class=\"elementor-post-date\">\n\t\t\t30 juin 2026\t\t<\/span>\n\t\t\t\t<span class=\"elementor-post-avatar\">\n\t\t\tUn commentaire\t\t<\/span>\n\t\t\t\t<\/div>\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/www.synoptic-erp.com\/fr\/conduite-du-changement-projet-erp\/\" aria-label=\"En savoir plus sur R\u00e9ussir la conduite du changement lors d&rsquo;un projet ERP\" tabindex=\"-1\" >\n\t\t\tLire l'article \u00bb\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>L&rsquo;application de suivi des interventions de Synoptic ERP donne \u00e0 vos techniciens leur planning, leurs<\/p>\n","protected":false},"author":7,"featured_media":7269,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[32,832],"tags":[],"class_list":["post-7246","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites","category-synoptic-erp"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v28.0 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Application de suivi des interventions SAV - Synoptic ERP<\/title>\n<meta name=\"description\" content=\"L&#039;application de suivi des interventions de Synoptic ERP : vos techniciens consultent leur planning, renseignent et cl\u00f4turent leur intervention sur site.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.synoptic-erp.com\/fr\/application-suivi-interventions-sav\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Application de suivi des interventions : Synoptic ERP lance son outil terrain - Synoptic ERP\" \/>\n<meta property=\"og:description\" content=\"L&#039;application de suivi des interventions de Synoptic ERP : vos techniciens consultent leur planning, renseignent et cl\u00f4turent leur intervention sur site.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.synoptic-erp.com\/fr\/application-suivi-interventions-sav\/\" \/>\n<meta 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