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Who are you ?<\/strong> What is your background before joining Proges Plus ?<\/strong> What is your role within Proges Plus ? When I take charge of a request I am present from A to Z, from the first call to the closing of the ticket. The maintenance team is also involved in the continuous improvement process : we are in direct contact with the customer, which gives us a privileged position to understand their way of using the ERP and to pass on suggestions, internally, to improve our solution.<\/p>\n Why did you choose to join the Synoptic ERP team and more particularly the maintenance department ?<\/strong> My days are busy and always different. I also appreciate the fact that our clients work in various fields of activity : this allows me to discover new professions or new professional practices !<\/p>\n What’s a typical day for you ?<\/strong> During a day I also communicate a lot with the whole team so that we can divide the tasks or discuss the requests received. Having a good team to manage such a service is very important and we are lucky to have a great team ! We really support each other on a daily basis and I think that this can be felt with our clients. I’ve already had chocolates or even champagne as a thank you ! It makes you smile !<\/p>\n
\nSabrine Sayari, I’m 32 years old, I work in Lille and I’ve been working at Proges Plus for 5 years and 7 months exactly !<\/p>\n
\nI started at OVH, on the Tunisian site and then the French site. I was in charge of the maintenance of the dedicated servers for VIP customers. I then had the opportunity to continue at the Cr\u00e9dit Agricole, within the Technologies Pole : I ensured the stability of the infrastructure and the application availability within the framework of an important migration project ! After that I worked for Atos Worldline in a team whose mission was to secure payments on the checkout servers of a major retailer. After this mission, I joined Proges Plus and I’ve had the chance to work there for more than 5 years now !<\/p>\n
\n<\/strong>I am part of the team that handles the urgent and unplanned maintenance of our clients’ ERP data. This is a key service of the company : the team ensures the smooth running of Synoptic at the customer’s premises. A good ERP is nothing without good maintenance!<\/p>\n
\nBecause I love a challenge ! In this department I am confronted, every day, with different, sometimes complex requests, and I have to respond quickly and efficiently !<\/p>\n
\nMy first assignment when I arrive in the morning is to make sure that everything is fine with our customers. If I spot the slightest problem, thanks to our preventive maintenance tools, I take the lead before the customer even calls. That saves us a lot of time ! I then check my e-mails and organize my interventions according to their degree of urgency. I remain vigilant ! I act as quickly as possible, I correct incidents and I send a full explanation e-mail to the customer concerned. Everything is very transparent.<\/p>\n